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What Makes a Great Power Tool Warranty? Uncovering Often Overlooked Features

Posted on September 5, 2023 by Philbert Jackson

When it comes to choosing the perfect power tool, most people focus on performance specifications. However, there’s one crucial feature that often goes unnoticed: the power tool warranty. Understanding what makes a good power tool warranty can make all the difference when it comes to your investment of time and money. Let’s dive into this often overlooked aspect and uncover the key features that you should pay attention to.

What You Should Expect from an Exceptional Power Tool Warranty Plan

A good power tool warranty should offer several important features that give you peace of mind and ensure that you are making a wise investment. Here are some key elements to look out for:

Generous Refund Period

When it comes to power tool warranties, a generous refund period is crucial. Ideally, you should have anywhere from 30 to 90 days to return a damaged tool for a full refund. This allows you to maximize your productivity without worrying about being stuck with a faulty tool. While larger companies have the resources to supplement their tool library for repairs, smaller contractors heavily rely on their tools to always work.

One Year (or Longer) Standard Warranty

When it comes to corded power tools, the industry standard warranty period is around one year. Cordless tools are not far behind, with some offering warranties ranging from three to five years. While many companies limit battery warranties to one year, there are some brands that have extended their battery warranties to three to five years. Regardless, high-quality tools should be built to last, and a decent warranty should back up their “heavy-duty” claim.

Valid Point of Contact

The best power tool warranties won’t be of much use if you can’t find a valid point of contact. This is often a pain point with newer cordless power tool warranties. When a tool fails, you need a reliable phone number or online system to generate a prompt response. It should guide you through the troubleshooting process and provide clear instructions on how to send your tool in for repair if needed. A responsive and efficient customer service experience is crucial to ensuring that your warranty is utilized effectively.

What a Good Power Tool Warranty Says About the Brand

The quality of a power tool warranty can speak volumes about the brand’s commitment to customer satisfaction. Brands that go above and beyond to provide exceptional warranty features demonstrate their dedication to producing reliable tools. Let’s take a look at some noteworthy warranty programs:

Best Power Tool Warranty Award Goes to…

Ridgid’s Lifetime Service Agreement (LSA) is a shining example of an outstanding power tool warranty. They offer a 90-day money-back guarantee and a three-year warranty that covers repair or replacement for manufacturing defects. But they don’t stop there – they take it to the next level with a lifetime service agreement. As long as you purchase the tool at The Home Depot, Ridgid provides the original owner with free lifetime service, including labor and replacement parts such as batteries. It’s hard to beat such comprehensive coverage.

But the Runner Up Has to Include…

Hilti also offers an impressive warranty program. They provide a lifetime warranty against manufacturing defects on many of their power tools. Additionally, they offer a free two-year warranty that covers service and wear and tear maintenance. After the initial two years, Hilti guarantees that any repairs will cost no more than 30% of the original list price. If you’re looking to upgrade, they even offer trade-in value ranging from $75 to $1,000.

Other Premium Power Tool Warranty Programs

Several other brands offer notable power tool warranty programs. Makita, for example, prioritizes environmental sustainability with their lithium-ion battery recycling program. Milwaukee stands out with a five-year warranty on their tools, while their batteries come with a three-year warranty. Greenworks offers a four-year limited warranty on their outdoor power equipment, and EGO Power+ provides a five-year limited warranty on their power supplies and a three-year limited warranty on their batteries, which can be extended to five years with registration.

Remember, it’s always beneficial to register your tool upon purchase. This ensures that you’re eligible for warranty service if needed. Additionally, be sure to keep your receipt as proof of purchase, as most companies require it to validate your warranty.

Final Thoughts: Making an Informed Decision

When it comes to purchasing power tools, it’s crucial to carefully review and consider the warranties offered. Take the time to dig deeper into the warranty features and understand the potential costs that may arise in the future. Registering your tool and retaining your receipt can save you from unexpected expenses down the road.

For the latest news, reviews, and previews of power tools, be sure to follow Pro Tool Reviews on Instagram, Twitter, and Facebook!

power-tools

Remember, love your tools and treat them well. Avoid repairing them through unauthorized channels, as this may void your warranty on the spot. Choose wisely and invest in tools that come with exceptional warranties to ensure a long-lasting and hassle-free experience.

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  • Powerful Inverter Welders: A Review of POWERCRAFT 250C, Invertec V155S, and V160-T
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  • Why a Beginner Welder Kit is Essential for Novice Welders
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