The Latest on the Milwaukee 2767 M18 Fuel Impact Wrench
You may have heard about the recent problems with the Model 2767 M18 Fuel High Torque 1/2″ Impact Wrench. Some users encountered issues after the latest changes were made. We have received an official response from the company, and we’re sharing all the details with you.
Investigation Results and Product Updates
After conducting a thorough investigation, the Milwaukee team identified two distinct problems:
New Mechanical Design: The 2767-20 model introduced a new mechanical design, which can be recognized by the “H96B” serial number. Although initial development testing didn’t reveal any issues, user feedback prompted a change. In response, Milwaukee has decided to discontinue the sale of this particular design. Instead, they will continue production of the original design, marked by the “H96A” serial number. Any products with the “H96B” serial number will be replaced with the “H96A” version.
Electrical Tolerance Differences: Some tools experienced “stuck” issues due to variances in electrical tolerances. This problem was further exacerbated in the 2767-20 models with the “H96B” serial number.
What to Do if You Encounter a Problem
If you encounter any issues with your Milwaukee 2767 Impact Wrench, the company encourages you to utilize their e-Service Portal for repair or replacement. You can find the portal at http://bit.ly/2cwwBwJ. Additionally, all products marked with the “H96B” serial number will be replaced with the “H96A” version.
Frequently Asked Questions
Availability of the Original Design: If you are hesitant to purchase the 2767 until the original design is back in stock, here’s what you need to know:
- Authorized Milwaukee dealers currently have stock of the 2767-20 with a mix of “H96A” and “H96B” serial codes.
- The only affected product is the 2767-20 in bare tool packaging, identified by the “H96B” serial number. These units will be returned to Milwaukee Tool and replaced with “H96A” stock by November 1st.
Reasons for the Design Change: You might wonder why Milwaukee decided to change the design of the impact wrench. Companies often modify their products for various reasons, always striving to exceed user expectations. Unfortunately, in this case, they missed the mark.
Performance of the New Tool: Rest assured, Milwaukee is restoring the original “H96A” mechanical design that has been trusted by users for many years. The performance will be on par with the tried and tested design.
Preventing Future Issues: The issue is currently being thoroughly investigated. Milwaukee applied the same stringent testing parameters to both the original and new designs, in order to prevent similar problems in the future.
It’s disheartening when a product that has been improved takes a step backward or encounters significant flaws. With a tool as exceptional as the 2767 and Milwaukee’s strong reputation in the power tool industry, it feels like the stakes are even higher.
Every brand aims to enhance productivity, whether through new tools or improvements to existing ones. While Milwaukee may have stumbled this time, we shouldn’t overlook the countless ways they provide professional tradespeople, businesswomen, and dedicated DIYers with top-quality, performance-driven tools to make their jobs easier and more efficient.
We appreciate Milwaukee’s transparency throughout this issue, and the way they have addressed it. Yes, there is a problem with the H96B version of the 2767 Impact Wrench. However, we also recognize the dedication of the product team to rectify the situation and Milwaukee’s commitment to resolving the issue promptly. If only every company responded to mistakes with such accountability.